Refund & Returns Policy

We accept returns and exchanges within 30 days of receiving your order.

1. Return & Exchange Requirements

To be eligible for a return or exchange:

• The item must be in its original condition and packaging.
• All tags and accessories must be included.
• The item must be unused, unworn, and unwashed.
• The item must not have been altered, embroidered, or damaged.
• Proof of purchase, such as an order number or receipt, may be required for all returns and exchanges.

Please contact us at sales@mikadomartialarts.com before sending the item back to confirm your return or exchange.

2. Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrect item.

We recommend using a shipping service that provides tracking. Mikado Martial Arts is not responsible for items that are lost or damaged during return shipping.

Return Address

3. Refunds

Once we receive the returned item, we will inspect it to make sure it meets our return requirements.

If the return is approved:

• The refund will be issued to the original payment method.
• Original shipping charges are non-refundable unless the item was damaged, defective, or the wrong item was sent.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the item
• Photos of the packaging

We will review the issue and provide instructions for the return or replacement.

5. Exceptions & Non-Returnable Items

Some items cannot be returned or exchanged:

• Embroidered or personalized items: Items with embroidery, names, logos, or other customization cannot be returned or exchanged.
• Clearance and discounted items: Clearance, Sale items, Final sale, discontinued items, and items discounted due to minor cosmetic issues are not eligible for return or exchange.
• Personal protective items: For hygiene reasons, mouthguards, groin protectors, and similar personal protective items cannot be returned or exchanged. Manufacturer defects may be considered.
• Wooden training weapons: Bo staffs, bokken, jo staffs, and similar wooden training weapons cannot be replaced if they break during normal use. If the item arrives broken or damaged, please contact us right away.
• Special-order items: A 50% deposit is required for all special-order items. If the customer cancels the order after the deposit has been paid but before receiving the item, the 50% deposit is non-refundable. Once the special-order item has been received, it cannot be returned or exchanged.
• Gift cards

An exception may be made if an item is defective or if customization was completed incorrectly by Mikado Martial Arts. In this case, Mikado Martial Arts will review the issue and decide on the best solution, which may include correcting the original item or providing a new product with the correct customization.

6. Warranty Policy

Mikado Martial Arts offers a 90-day warranty on Mikado and Asahi-branded products from the date of purchase. The warranty covers manufacturing defects under normal use. It does not cover normal wear and tear, misuse, accidents, or damage caused by improper use or care.

Products from other brands are covered by the manufacturer’s warranty, if applicable. Warranty claims are subject to the manufacturer’s warranty terms, conditions, and review. Mikado Martial Arts Supplies does not provide its own warranty for products manufactured by other brands.

To make a warranty claim, please contact sales@mikadomartialarts.com with your order number, a description of the issue, and photos of the product. Additional information may be requested depending on the product and manufacturer.

Warranty approval and the available resolution are determined based on the applicable warranty terms and the manufacturer’s review.