Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With original tags attached
- In the original packaging
- Accompanied by proof of purchase or receipt
Starting a Return
To start a return, please contact us at:
If your return is accepted, we will send you:
- A return shipping label
- Instructions on how and where to send your package
Items returned without first requesting a return authorization will not be accepted.
You can always contact us for any return-related questions.
Return Shipping Costs
Customers are responsible for paying the shipping costs for returns and exchanges unless otherwise stated.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and do our best to resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Consumable goods (such as mouth guards)
- Custom or personalized products
- Special order items
- Personal care goods
- Hazardous materials
- Flammable liquids or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have any questions regarding your item’s eligibility for return, please contact us before purchasing.
Exchanges
The fastest way to ensure you receive the item you want is to:
- Return the original item
- Wait for the return to be approved
- Place a separate order for the new item
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will automatically be issued to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.