1. Shipping in Canada

Shipping charges are calculated based on your choice of service and are displayed at checkout.

Free shipping is available on eligible orders within Canada:

*Not available for certain remote areas, including Prince Edward Island, Yukon, Northwest Territories, and Nunavut.

**After discounts are applied and before taxes. Excludes heavy-weight and oversized items. All prices and fees are in CAD.

Additional shipping charges may apply based on the item's size, weight, or destination. We will contact you before processing the order if an additional charge applies.

Mikado Martial Arts reserves the right to end or change shipping fees at any time.

2. Delivery Times

In-stock orders ship within 1–3 business days. If there is a delay or availability issue, we will contact you within 48 hours.

Tracking information will be emailed once your order ships.

Estimated Delivery Times:

• British Columbia: 1–2 business days
• Alberta: 2–4 business days
• Saskatchewan: 3–5 business days
• Manitoba: 4–6 business days
• Ontario: 4–7 business days
• Quebec: 5–8 business days

3. International and USA Shipments

For USA and international orders, please provide a valid phone number and email address.

International orders may be subject to customs duties, taxes, and other fees imposed by the destination country.

4. Carrier Insurance & Claims

Lost or damaged shipments are subject to the carrier's investigation, insurance coverage, terms, and claim approval process. The carrier determines whether a shipment is lost or damaged and the amount of any eligible compensation.

If the carrier approves a claim and pays Mikado Martial Arts compensation, we will reimburse the customer for the amount received from the carrier, up to the amount paid for the affected order.

Mikado Martial Arts cannot provide compensation before the carrier completes its investigation and approves the claim. If the carrier denies the claim or provides no compensation, Mikado Martial Arts is not responsible for additional compensation.

5. Damaged, Lost, or Stolen Packages – Courier Shipments

5.1 Packages Marked as Delivered but Not Received

If tracking shows a package as delivered but you have not received it, please allow 48 hours and check with neighbours, building staff, mailrooms, and the delivery area.

If the package is still missing after 48 hours, contact the carrier and request an investigation using the tracking number.

If the carrier closes the investigation, contact Mikado Martial Arts at sales@mikadomartialarts.com. As the sender, Mikado Martial Arts will contact the carrier to start a claims investigation.

Mikado Martial Arts is not responsible for packages confirmed as delivered without a signature that are later lost or stolen.

5.2 Damaged Packages or Products

If your package or product arrives damaged, contact Mikado Martial Arts at sales@mikadomartialarts.com within 3 days of delivery.

Please provide:

• Order number
• Photos of the damaged package and/or product
• Details of the damage

Mikado Martial Arts will investigate the issue with the carrier and submit a claim when required. See Section 4: Carrier Insurance & Claims for information about coverage and compensation.

5.3 Missing or Incorrect Items

If your order has missing or incorrect items, contact Mikado Martial Arts at sales@mikadomartialarts.com within 3 days of delivery.

Please provide:

• Order number
• Details of the missing or incorrect item(s)
• Photos, if requested

Mikado Martial Arts will investigate and advise you of the next steps. Mikado Martial Arts will cover shipping costs for replacement or missing items. Express, expedited, or priority shipping is not available for replacements.