Shipping Policy
1. Packed with Care, Delivered with Confidence
Before we ship your order, we make sure each item is in perfect condition. We carefully pack everything with extra care to protect it as best as we can.
Your satisfaction means a lot to us, and we do our best to make sure your package arrives safely and beautifully.
2. Free Shipping in Canada
Always enjoy free shipping on eligible orders of $125 and over in Canada, after discounts and before taxes.
Orders that qualify for Free Shipping will be sent via Canada Post, Canpar, FedEx Ground, FedEx Express, and other shipping partners.
Mikado Arts was built on providing efficient and quality service to every customer, which is why we carefully choose trusted shipping partners for delivery.
All in-stock items are shipped within 1–3 business days. If there are any issues with order availability or shipping delays, a Mikado Arts customer service representative will contact you by phone or email within 48 hours after the order is placed.
Once your order has shipped, a tracking number will be emailed to you so you can check the delivery status.
Some oversized products may require additional shipping fees depending on the courier and destination.
3. Free Shipping in the US
Enjoy free shipping on eligible US orders of $299 and over, after discounts and before taxes.
Shipping fees are determined by the service areas of our shipping partners. Certain remote or restricted locations may require additional shipping charges not included during checkout.
This policy applies to both free shipping orders and regular shipping orders.
Some oversized items cannot be automatically calculated by the system and may require manual review by our online team.
If you are unsure whether an item qualifies for free US shipping, please contact us at:
4. US-Bound Shipment Information
Shipments destined for the United States do not include brokerage fees, customs duties, or import taxes.
Orders exceeding certain values may be inspected by local customs authorities. Any duties, brokerage fees, or customs charges are the responsibility of the recipient.
5. Delivery Times
In most cases, orders placed before 8:00 PM (Monday to Friday) are delivered the next business day between 10 AM and 5 PM.
Orders placed after Friday morning or during weekends will be shipped on the following Monday.
Tracking information will automatically be sent by email once the order has shipped.
Estimated Delivery Times by Province
- British Columbia: 1–2 days
- Alberta: 2–4 days
- Saskatchewan: 3–5 days
- Manitoba: 4–6 days
- Ontario: 4–7 days
- Quebec: 5–8 days
Delivery dates are estimates only and actual delivery times depend on the courier company.
6. Delivery Completion & Transfer of Risk Policy
Mikado Arts actively monitors all shipments during transit and assists with carrier-verified loss or damage occurring before delivery.
Once the carrier marks the shipment as “Delivered,” delivery is legally considered completed and the risk of loss transfers to the recipient.
After a “Delivered” scan, Mikado Arts is not liable for loss, theft, or damage claims occurring after delivery.
7. Carrier Insurance & Coverage
Most carriers provide up to $100 standard coverage for loss or damage before delivery.
Customers requiring additional coverage for high-value orders may purchase optional shipping insurance by contacting:
Neither the carrier nor Mikado Arts provides compensation for packages missing after a “Delivered” scan.
8. Theft After Delivery (“Porch Piracy”)
Mikado Arts cannot issue refunds or replacements for packages stolen after delivery.
If you believe your package was stolen, we recommend:
- Checking with neighbours or building staff
- Requesting GPS delivery confirmation from the carrier
- Filing a police report
- Submitting a claim through your home or renter insurance
9. Additional Security Recommendations
To minimize delivery risks, customers may:
- Select a secure delivery location
- Request signature-required delivery
- Provide concierge or parcel locker instructions
- Purchase optional shipping insurance
10. Surcharges
All orders are shipped from our central warehouse.
If oversized products or remote shipping areas require additional shipping charges, a customer service representative will contact you within 24 hours after the order is placed.
Unfortunately, free shipping is unavailable for certain remote areas including:
- Prince Edward Island
- Yukon
- Northwest Territories
- Nunavut
Additional postal code restrictions may also apply depending on the carrier service area.
By placing an order, the customer agrees to the Shipping, Delivery & Risk Transfer Policy in effect on the date of purchase.